Frequently Asked Questions

Our service charge varies depending on the type and brand of your appliance. For most residential appliances, the service charge is $140. For coin-operated washers and dryers, stand-alone ice makers, and high-end residential brands, the service charge is $150. For commercial appliances, the service charge is $180. And those prices do cover two appliances, there is an additional charge per appliance after the second appliance.

The service charge is waived if any repairs are made. You only pay the service charge if no repairs are completed.

For the technician's time and experience. Having the combined experience of several decades of fixing appliances to be tailored for your specific problem is worth more than a general YouTube help video.

The brand of the appliance, type of appliance, and what the appliance is doing or not doing that is different than how you expect it to perform.

The model and serial number are only required when we need to order parts for the appliance. We do carry the most common parts with us. However, we, unfortunately, cannot order parts for an appliance that we have not previously diagnosed.

We do not. We only repair. We make every effort to reasonably repair your appliance for less than you can purchase a replacement. And since we only repair, our technicians are not attempting to persuade you to replace every appliance in your home.

We only recommend replacing an appliance when the part you need is no longer manufactured by the original manufacturer, and an alternative part is not available. We will only ever give you the cause of the problem.